HVAC Services in Jacksonville, NC

Technician Excellent Professional Courteous service.

great experience and showed how everything works and how to fix it!

Called due to my air not working!! No power going to the thermostat!!!! Billy came out earlier than expected and fixed the clogged pipes! He was very knowledgeable, professional and on point with the service!!! Would recommend Billy in every service!!! Nothing like a nice person who knows what they are doing!!!

Bill Buckman did a great job

Convinced I was having to replace my entire HVAC system, it occured to me that I never had an actual technician tell me that! I spoke with Elizabeth, and within 15 minutes Austin was knocking on my door. 30 minutes later he made the diagnoses and the tests were proving him right. I was able to understand the problem because he took the time to explain it to me on my level. I immediately knew I was in the hands of a professional who had just saved me from a $10,000 mistake. Because of Elizabeth and Austin, we chose Jacksonville as our maintenance company and already referred 2 of our friends. What started with crossed fingers and a wish ended up as a new relationship based on knowledge and trust.

The technician replaced a capacitor and was professional arrived, timely.

Austin came to diagnose our AC here was here about 5 minutes and identified the problem and got it fixed. We are now sitting in a nice cool house due to his knowledge and able to find the issue quickly. We were thinking might need new unit but we are able to out that off for now.

Very professional and knowledgeable. Diagnostic skills were great and able to work decision tree about repair with my best interests at heart

We lost our ac during the hottest weeks of summer. After an initial visit by a tech assessing repairs to our aged air-handler unit, I asked that a rep come out to give me an estimate for an entirely new condenser and air-handler. I did not want to throw good money after bad, so I wanted to compare the costly repair price to the install of a brand new system. Kevin Harvey came out to the house a day later and thoroughly went over my current system set-up with me and identified its inherent shortcomings in heating and cooling a space of its size. He was spot on with what we were experiencing with poor air-flow, warm spots in summer and cool spots in winter. He intelligently presented to me three options, but never applied hard sell tactics or made me feel like I was being steered towards the higher end install. In the end, I selected the Trane 4 ton Premier system because of its power and energy savings design. I asked that he be sure to send his A-Team installers and he did. The tear out of the old system and install of the new system went very smooth, with no disruption to the main area of the home and no debris left behind. The installers were polite, professional, and thorough. While inside my attic with a real feel temp of 102 degrees, the team carefully removed the old unit and ductwork in a couple of hours, then meticulously refitted the platform and new ductwork to the new system. The techs noticed the pvc condensation water line to the outside was hardly dripping. They blew out the lines of accumulated debris and went into the crawlspace to raise a sagging pvc line to get the water flowing again. This was not in the initial install estimate and they did not tack on extra labor to the final bill. Before leaving the home they made sure both the ac and the heat were working. They programmed the new smart thermostat and installed new, more efficient, ceiling vents to improve air coverage. Here it is a month later and I am already seeing the difference in my Tideland EMC daily electric usage. The smart thermostat reflects that my new system runs on average just 7.5 hours a day. That’s on days of the hottest summer in recent memory. I could not be happier with the install and my new Trane Premier air-handler and Trane 4 ton. It was a big investment, but with a 10 year and 12 year warranty respectively, it’s peace-of-mind for those ever hotter summers and ever colder winters we’re experiencing in Eastern North Carolina. Ask for Kevin Harvey and his A-team!